We offer complimentary shipping across India on all orders.

In the event of a return or exchange, we will arrange complimentary pick-up of the products
from your address.
Free of charge if the return is for an exchange – this includes both collection of the original
item and delivery of the replacement to the same address.
Free of charge if the return is for a Store Credit refund.
A shipping fee may apply if the return is for a bank refund.

Please refer to Returns & Exchanges for more information

Orders are typically prepared within 2–4 business days following payment confirmation. Bespoke creations, crafted with special attention, may require additional time.

Processing timelines may extend during festive seasons, sale events, or due to unforeseen circumstances. Once your order leaves our warehouse, you will receive a tracking link.

Once your order has been processed, we aim to deliver in 2–3 business days for metro cities and 5–7 business days for Tier 2 cities and more for remote areas. While we always strive to ensure the fastest possible delivery, timelines depend on the serviceability of our delivery partners and may be affected by external factors such as public holidays, festive seasons, weather conditions, local restrictions, or other unforeseen disruptions.

Once your order has been shipped, you will receive a tracking number via email and text
message. You can track your order through your RINESSA account, which will include a link to
our delivery partner—Shiprocket. Alternatively, you may use the tracking link provided in your
confirmation message.
If you have not received tracking details within 5 business days of placing your order, please
inform RINESSA Client Care Team without delay. You can reach us via our website, by email at
[email protected], or on WhatsApp at +91 92204 63338, Monday to Friday, between 9am. and 6 pm (IST)

While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to, high-demand periods such as festivals, sales, or public holidays, unforeseen circumstances like weather disruptions, lockdowns, or natural calamities, delivery partner delays or logistical issues and etc.

If your order is delayed beyond the expected timeframe, please contact RINESSA Client Care
via our website, by email at [email protected], or on WhatsApp at +91 92204 63338, Monday
to Friday, between 9 am and 6 pm (IST).

If you wish to change the delivery address, please contact RINESSA Client Care within 24
hours of placing your order or before the order has been processed for shipping. This is at the
discretion of RINESSA, as the shipping cost has already been calculated based on the address
provided at the time of placing your order.

If a delivery attempt is made and the package is undelivered due to an incorrect address,
recipient unavailability, or refusal to accept, the order may be returned to us. In such cases, redelivery
can be arranged; however, it may be subject to additional shipping charges. Please
ensure that all delivery details are accurate at the time of placing your order to avoid delays.

If your package arrive damaged, tampered with, or missing items, we kindly ask that you notify us within 2 days of delivery — either through your RINESSA account, by emailing [email protected], or by contacting Client Care.

Please include your order ID, along with clear photos and videos of both the outer and inner packaging, as well as the product received. Our team will promptly liaise with our delivery partners to resolve the matter with care and urgency.

For full details, we invite you to review our Returns Policy.

We do not currently offer international delivery. However, we are actively working on
expanding our shipping services to international locations.