No, the policies related to returns, exchanges, cancellations, and damaged items apply exclusively to purchases made online through rinessa.com. They do not apply to items purchased through third-party retailers or offline stores.

You may request a return or exchange within 5 days of delivery. However, for packages that arrive damaged, tampered with, or missing items, we kindly ask that you notify us within 2 days of delivery to ensure prompt assistance.

To proceed, please sign in to your RINESSA account or reach out to our Client Care team. Kindly include your order ID along with clear photos and videos of the outer and inner packaging, as well as the product itself. Visual documentation is mandatory for returns, and especially essential for faulty or damaged items. To ensure a seamless process and avoid any misunderstandings, we strongly recommend capturing an unboxing video upon receipt.

Once your return request has been reviewed and approved, we will arrange collection through our trusted delivery partner within 1–2 business days.

Before initiating a return or exchange, we encourage you to review our Conditions for Returns and Exchanges to ensure your request aligns with our policy. Please note, orders comprising more than three items are classified as bulk orders — returns or refunds for such purchases will be considered at our sole discretion.

For personalised assistance, our Client Care team is available via our website, by email at clientcare@rinessa.com, or on WhatsApp at +91 92204 63338, Monday to Friday, between 9 AM and 6 PM (IST).

All exchange requests must be initiated within 5 calendar days of receiving your order. In the rare event that you receive a damaged item, you must notify us within 48 hours of delivery, along with supporting images and order details. Products once purchased, may be exchanged for a replacement or returned under the following conditions:

• The original invoice must be presented.
• The product must be in unworn, unused, and unwashed condition, and in perfect original state.
• All tags must be attached in their original condition, along with all packaging material, courier receipt, invoice, and any other relevant documents.
• The security tag must be intact. Any broken or tampered tags will result in the return or exchange being refused.
• Damaged, soiled, or creased products will not be accepted and will be returned to you.
• Bespoke items, discounted products and limited edition items are non-returnable and non-exchangeable under any circumstances.
• Exchanged items are not eligible for further exchange or return.
• Where applicable, all accessories and/or original designer packaging provided with the product—such as authenticity cards, dust bags, and branded tags—must be included.
• The products must meet our quality standards and be in the same condition as at the time of purchase.
• All returned items must be securely and safely packaged to prevent any damage or loss during transit.

RINESSA maintain comprehensive records of our rigorous quality service process at every stage, including at the time of dispatch, and hence we reserve the right to refuse any exchange or return request that does not satisfy our standards and requirements.

All conditions governing the return of goods shall apply equally to the exchange of goods. We will be able to process the exchange post-receipt of the original product if they meet our terms and conditions.

Our default method of refund is store credit, which allows for a quicker and more seamless process. If you opt for a bank refund, please note that it may take a minimum of 5 business days to reflect in your account. Returns that cannot be properly identified or matched with a valid purchase will be returned to the sender.

For any questions or assistance, please contact RINESSA Client Care via our website, by email
at clientcare@rinessa.com, or on WhatsApp at +91 92204 63338, Monday to Friday, between 9 am and 6 pm (IST).

In the event that you request an exchange, you must purchase a replacement item of equal or greater value. Any remaining balance will be issued as store credit or refunded.

• All exchanges, including size changes, are strictly subject to product availability and confirmation by RINESSA.
• Any product that has been exchanged once will be treated as a customised or bespoke item and will not be eligible for further exchange.
• If the requested exchange cannot be fulfilled due to unavailability of the desired product or size, a store credit may be issued in accordance with these terms.
• Once the returned product has been received and inspected at our facility, the exchange item will be shipped to you.
  

For any questions or assistance, please contact RINESSA Client Care via our website, by email at clientcare@rinessa.com, or on WhatsApp at +91 92204 63338, Monday to Friday, between 9 am and 6 pm (IST).

Goods will be considered faulty only if they arrive in a damaged condition. Damage caused by normal wear and tear will not be treated as a defect. For this reason, we strongly recommend recording a video while opening the package.

If you wish to exchange a faulty item instead of receiving store credit, a replacement for the same product in the same size will be offered, subject to availability. Wherever possible, we may also offer to repair the item.

In the event that a product is hampered or damaged during transit, it will be eligible for a return, exchange, or repair, provided we are notified within 2 calendar days of delivery. Please sign in to your RINESSA Account and follow the instructions under the Return section for your order. Uploading clear photos and a video is mandatory for us to process your request.

Alternatively, you can reach us via our website, by email at clientcare@rinessa.com, or on WhatsApp at +91 92204 63338, Monday to Friday, between 9am. and 6 pm (IST)

Upon receipt of the damaged product, our Quality Service team will assess the extent of the damage and, at our sole discretion, offer one of the following resolutions:

• Repair or Alteration: We will make every effort to repair the damage and, once completed, return the repaired item to you.
• Replacement: If the damage is deemed irreparable, we may arrange for a replacement item to be sent with complimentary shipping.
• Refund or Store Credit: We may issue a refund or store credit in lieu of the damaged product.
• Any replacement item will only be dispatched to the original delivery address from which the initial order was fulfilled.

Please note that we maintain comprehensive records of our rigorous quality control process at every stage, including the time of dispatch.

The refund is initiated only if the item satisfies all the conditions outlined in our Conditions for Returns. Our default method of refund is Store Credit, which allows for a quicker and more seamless process. If you opt for a bank refund, please note that it may take a minimum of 5 business days to reflect in your account.

For products that have not been delivered, we will conduct an investigation with our delivery partner and obtain a delivery report before initiating any refund.

If the product has already been delivered and you have returned it to us, the refund will be processed within 5 business days of receiving the item—subject to the item meeting all the Conditions for Returns that includes inspection by our Quality Inspection team.

Our default method of refund is Store Credit, which provides a quicker and more seamless experience. As we launch new collections approximately every two months, store credit holders may be given priority access to shop new arrivals with complimentary shipping, or use the credit for future occasions. The store credits issued against refunds are valid for 12 months from the date of issuance.

No refunds will be provided for orders where any form of discount has been applied. For clarity, discount includes but is not limited to: sale events (including End of Season Sales), discount codes, offer codes, or coupons. Additionally, any products purchased at a discounted price, or through the use of loyalty points, promotional gift vouchers, or those specifically marked as Limited Edition, are strictly ineligible for returns or exchanges.

All bespoke, custom-made or altered products are considered final sale and are not eligible for return, exchange, or refund under any circumstances.

Please note, returns and exchanges are not complimentary. Clients are responsible for
shipping the product(s) back to us. Alternatively, if you prefer a reverse pick-up arranged by RINESSA, a fee of INR 300 will be applicable—payable in advance or adjusted against your refund in the case of a return.

You may cancel the order, provided it has not yet been fully processed. Any request submitted beyond this period shall not be considered.

In the event of a valid cancellation, you shall be entitled to receive refund or store credit in lieu of the cancelled order. If your order is duly cancelled in accordance with these terms, the amount paid by you less any applicable charges shall be reversed to your account within 7 business days of our receipt of your bank account details.

To cancel, return, or exchange an item, you must fill up the form in RINESSA Account or please contact RINESSA Client Care via our website, by email at clientcare@rinessa.com, or on WhatsApp at +91 92204 63338, Monday to Friday, between 9 am and 6 pm (IST).

We do not currently offer international delivery. However, we are actively working on expanding our shipping services to international locations. For the avoidance of doubt, an “international order” refers to any order delivered outside mainland India.