We offer complimentary shipping across India on all orders.

For international customers, orders above 250 USD (worldwide) and 200 GBP (UK) receive free delivery. Orders below 250 USD (worldwide) and 250 GBP (UK) will incur a standard shipping fee of 40 USD and 30 GBP respectively.

Each product includes its specific processing timeline on the product page. Bespoke creations, crafted with special care, may require additional time, and we recommend to contact our Client Care on this.

Processing timelines may extend during festive seasons, sale events, or due to unforeseen circumstances. Once your order has been dispatched from our warehouse, you will receive a tracking link from our shipping partner.

Please refer to Returns & Exchanges for more information

Orders are typically prepared within 2–4 business days following payment confirmation. Bespoke creations, crafted with special attention, may require additional time.

Processing timelines may extend during festive seasons, sale events, or due to unforeseen circumstances. Once your order leaves our warehouse, you will receive a tracking link.

While we always strive to ensure the fastest possible delivery, timelines depend on the serviceability of our delivery partners and may be affected by external factors such as public holidays, festive seasons, weather conditions, local restrictions, or other unforeseen disruptions.

Once your order has been shipped, you will receive a tracking number via email and text message. You can track your order through your RINESSA account, which will include a link to our delivery partner. Alternatively, you may use the tracking link provided in your confirmation message.

While we aim to deliver your order within the estimated time frame, delays may occasionally occur due to, high-demand periods such as festivals, sales, or public holidays, unforeseen circumstances like weather disruptions, lock downs, or natural calamities, delivery partner delays or logistical issues and etc.

If your order is delayed beyond the expected time frame, please contact RINESSA Client Care via our website, by email at clientcare@rinessa.com, or on WhatsApp at +91 92204 63338, Mondayto Friday, between 9 am and 6 pm (IST).

If you wish to change the delivery address, please contact RINESSA Client Care within 24hours of placing your order or before the order has been processed for shipping. This is at the discretion of RINESSA, as the shipping cost has already been calculated based on the address provided at the time of placing your order.

If a delivery attempt is made and the package is undelivered due to an incorrect address,recipient unavailability, or refusal to accept, the order may be returned to us. In such cases, redelivery can be arranged; however, it may be subject to additional shipping charges. Please ensure that all delivery details are accurate at the time of placing your order to avoid delays.

If your package arrives damaged, tampered with, or with missing items, please notify us within 48 hours of delivery — either through your RINESSA account, by emailing us at clientcare@rinessa.com, or via WhatsApp at +91 9220463338.

Kindly include your order ID along with clear photos and videos of the outer packaging, inner packaging, and the product received. Our team will promptly coordinate with our
delivery partners to resolve the matter with utmost care.

Our standard delivery timelines are as follows:

• Domestic (within India): Orders typically arrive within a minimum of 5 business days, depending on the delivery pin code. Timelines may extend during festive seasons, sale periods, high-volume times, or due to unforeseen external delays.

• International: Deliveries require a minimum of 7-10 business days, with the exact timeline varying based on the destination country. Festive seasons, customs clearance, high-volume periods, and external delays may also extend the delivery window.

These timelines are estimates and will be updated as needed on our Shipping Policy page.