RINESSA accepts the following methods of payment on our website rinessa.com

• Credit Cards (Visa, MasterCard, American Express, RuPay)
• Debit Cards (Major banks)
• UPI (Unified Payments Interface): Google Pay, PhonePe, Paytm, etc.
• Net Banking: Supported by leading Indian banks.
• Wallets: Paytm, Mobikwik, Freecharge, etc.
• EMI Options – Available for select banks and cards.
• Buy Now, Pay Later (BNPL) – Depending on Razorpay’s eligibility

When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order. For orders paid with international credit cards, additional fees may apply. Please check with your credit card provider before submitting your order.

Absolutely. At RINESSA, we prioritise your security and peace of mind. All transactions are processed through Razorpay, a trusted and widely recognised payment gateway, ensuring a
secure and seamless checkout experience.

All payments are processed safely through our trusted PCI DSS compliment payment partner, Razorpay. Payment details are encrypted using SSL (Secure Socket Layer) to ensure the highest security standards.

RINESSA does not store any credit or debit card information. RINESSA has implemented fraud detection and prevention measures in collaboration with Razorpay. We may flag, hold, or cancel orders that trigger security concerns or potential fraud indicators. If your
order is flagged, we may request additional verification (such as ID proof or OTP confirmation)
before processing.

If you suspect that your card details have been compromised, we recommend contacting your
bank immediately for further assistance.

Once your payment is successfully completed, you will receive an order confirmation email and text message with your order details. If your payment is unsuccessful, please check whether,
that your card details were entered correctly, there are sufficient funds in your account or whether your bank’s fraud protection measures may have blocked the transaction.

If the issue persists, please contact RINESSA Client Care via our website, by email at
clientcare@rinessa.com, or on WhatsApp at +91 92204 63338, Monday to Friday, between 9 am and 6 pm (IST).

If a payment has been debited from your account but you haven’t received an order confirmation, please check the following:

Whether the amount has been auto-refunded by Razorpay (most failed transactions are refunded within 24–48 hours). If the refund has not been processed automatically, please contact us at clientcare@rinessa.com with the transaction ID, order details and screenshot of the payment confirmation.

Refund timelines may vary depending on your bank and service provider, but typically, automatic refunds for failed payments are processed within 5–7 business days. All other refunds are handled in accordance with our Returns Policy.

EMI options are bank-specific and subject to approval by Razorpay. If the EMI option is not visible at checkout, we recommend checking with your bank to confirm your eligibility. Buy Now, Pay Later (BNPL) is available only to clients who have been approved by Razorpay’s lending partners. Availability of this option depends on your credit profile and the partner lender’s policies.

We are currently working on enabling Cash on Delivery - COD as a payment option. Once it is activated, we will update the information on our website.

If you notice anything suspicious while making a payment, please abort the transaction immediately and inform RINESSA Client Care Team without delay. You can reach us via our website, by email at clientcare@rinessa.com, or on WhatsApp at +91 92204 63338, Monday to Friday, between 9am. and 6 pm (IST).

We also strongly recommend contacting your bank to ensure the security of your account. Please note, RINESSA does not store any credit or debit card information. All payments are processed securely through our trusted partner, Razorpay.

If your card is issued in India, all payments on rinessa.com are processed in Indian Rupees (INR). For international cards, charges will still be made in INR, but your card provider may apply its own foreign exchange rates and fees. We recommend contacting your card issuer for more information regarding international transactions and conversion charges.

All our prices are listed in INR and are inclusive of GST. Please note, we currently only deliver within India, and a local Indian shipping address and phone number are required to ensure smooth delivery.